At AliExpressPakistan, we prioritize customer satisfaction and aim to ensure a hassle-free shopping experience. Our Return and Refund Policy outlines the conditions under which returns and refunds can be processed:Eligibility for Returns
- Timeframe: Items must be returned within 14 days of receipt.
- Condition: Products must be unused, in their original packaging, and in resalable condition.
- Receipt: Proof of purchase must be provided.
Non-Returnable Items
- Perishable goods, personal care items, and custom-made products are non-returnable unless faulty.
Return Process
- Initiate Return: Contact our customer service at [Customer Service Email] or [Customer Service Phone Number] to initiate a return.
- Approval: Wait for return authorization and instructions.
- Shipping: Ship the item back to the address provided. Customers are responsible for return shipping costs.
Refund Policy
- Inspection: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved Refunds: Refunds will be processed within 7-10 business days to the original method of payment.
- Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the item is not in its original condition or damaged).
Need help?
Contact us at aliexpresspakistan.pk@gmail.com or call at 03000732259 for questions related to refunds and returns.